Shipping

We ship everywhere in the continental United States (excluding Hawaii and Alaska). 

• Fast & Free Shipping on All Orders over $99! Orders under $99 are charged a flat rate of $9.95.
• Orders that require pallet shipping (LTL) are charged a fixed shipping price displayed on the product page. 

Most items are shipped the same day, with an average transit time of 1 to 3 days. 

All orders are shipped via FedEx and ship the same day if placed by 5 pm ET. If you have not received your order within 3 business days after placing your order, please contact us at support@123office.com. Please include your order number for a quicker response.  

Returns

We accept returns on most new, unopened items within 30 days of delivery. Returns are subject to a 15% restocking fee, and the customer is responsible for the cost of shipping it back to us. If an item is defective or the wrong item is received, no restocking fee will apply and we'll pay the return shipping costs.

You should expect to receive your refund within two weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (up to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.